1. Eligibility for Returns

We accept returns on items that meet the following criteria:

• Items must be returned within 30 days from the date of purchase.
• The item(s) must be in new, unused, and resellable condition.
• The item(s) should include all original packaging, tags, and accessories.
• Certain products, such as clearance items, opened packages, or personalized goods, may not be eligible for return.

2. Return Process

If you would like to return an item, please follow these steps:

1. Contact Us: Send an email to [your contact email] with your order number and a brief explanation of the reason for the return.
2. Return Authorization: After reviewing your request, we will provide you with a Return Authorization (RA) number. This number must be included in your return package.
3. Prepare the Item: Carefully package the item(s) in their original packaging, ensuring it is securely sealed.
4. Shipping: Please ship the returned item(s) to the address provided in your RA confirmation. We recommend using a trackable shipping service to ensure the return is received.

3. Refunds & Exchanges

• Refunds: Once we receive the returned item(s) and verify their condition, we will process a refund to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your bank’s processing times.
• Exchanges: If you wish to exchange an item for another product, please contact us to initiate the process. In most cases, exchanges can be processed once we receive the returned item.

4. Return Shipping Costs

• Return Shipping Fees: The customer is responsible for return shipping fees unless the item(s) received were damaged, defective, or incorrect.
• Original Shipping Fees: Shipping fees are non-refundable unless the return is due to a mistake on our part.

5. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [your contact email]. We will provide you with a prepaid return label and issue a full refund or replacement at no additional cost to you.

6. Non-Returnable Items

The following items are non-returnable and cannot be refunded or exchanged:

• Gift cards
• Downloadable software products
• Opened or used items (such as live aquarium plants or livestock)
• Personalized or custom-made products