1. Warranty Coverage

We offer a limited warranty on the products featured on Vlynor.xyz, including aquarium equipment, care accessories, and any other related products listed on our website. The warranty covers:

  • Manufacturing defects
  • Defective workmanship
  • Product malfunctions under normal use

This warranty applies only to the original purchaser and is non-transferable.

2. Warranty Duration

The duration of the warranty depends on the type of product and the manufacturer’s guidelines. Typically, the warranty period ranges from 6 months to 2 years, beginning on the date of purchase. For specific warranty terms, please refer to the product page or contact us directly for more details.

3. Exclusions from Warranty

The following circumstances are excluded from the warranty:

  • Damage due to improper use or failure to follow the manufacturer’s guidelines
  • Normal wear and tear that does not affect the functionality of the product
  • Accidental damage, such as cracks, chips, or scratches
  • Negligence or misuse, including failure to maintain or clean products as recommended
  • Unauthorized repairs or modifications made to the product
  • Products purchased second-hand or from unauthorized retailers

4. How to Request a Warranty Claim

To initiate a warranty claim, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@vlynor.xyz with the subject line “Warranty Claim.”
  2. Provide Proof of Purchase: Include a copy of your order confirmation or receipt as proof of purchase.
  3. Describe the Issue: Provide a clear description of the issue you are experiencing with the product. If possible, include photos or videos to help us assess the situation.
  4. Return the Product (if necessary): If your claim is approved, you may be asked to return the product for inspection or replacement. Please ensure that the product is securely packed to avoid any further damage during the return process.

5. Warranty Resolution Options

Once we receive and assess your warranty claim, we will offer one of the following resolutions:

  • Repair: If the product can be repaired, we will repair it at no cost to you.
  • Replacement: If the product cannot be repaired, we will replace it with a similar or identical item, subject to availability.
  • Refund: In cases where a repair or replacement is not feasible, a full or partial refund may be issued based on the product’s condition and time of purchase.

6. Shipping Costs

For warranty claims involving returns or exchanges, the customer may be responsible for return shipping costs, unless the defect is determined to be the result of a manufacturing error. In such cases, Vlynor.xyz will cover the return shipping costs.

7. Disclaimers

  • We are not liable for any indirect, incidental, or consequential damages arising from the use of any product purchased through Vlynor.xyz.
  • Our warranty policy does not affect your statutory rights under local consumer protection laws.

8. Contact Us

If you have any questions or concerns regarding our warranty policy or need assistance with a product issue, please don’t hesitate to contact our customer service team: